Information FAQS

Got a query? Want to know all about our Withdrawal Policy, or how our bonuses work? Check out some of our most frequently asked questions below to see if we’ve answered yours.

If you still need to get in touch with us, our friendly Customer Support team are available 24/7 via Live Chat, phone or email: ( Link to Call Center & Support – Email Phone Numbers )

  2. Can I play at ?

    You need to be over 18 years old and agree to our Terms and Conditions to play at

    Although is easily accessible anywhere in the world, this does not necessarily mean that you are allowed to gamble with us. Many countries have their own rules for online casino gaming, and it is important that you adhere to their rules. For a full list of countries, please see our Terms and Conditions.

    How do I start playing at

    It’s easy – just click here to create an account, then make a deposit to take advantage of one of our Welcome Offers.

    With a choice of over the Best Live Games games, we know you’ll find something you’ll love.

    How do I download

    You can download straight to your phone, tablet or computer.

    Visit the App Store or Google Play Store and search to download and play on the go.

    If playing at home is more your thing, you can download our free computer software by contacting Customer Support.

    The process is quick and easy and will be available from your computer's ‘Start’ menu and/or desktop once complete.

    How do I uninstall the online casino software?

    Instructions to remove software from your computer will vary slightly depending on your operating system.

    To uninstall the casino software on a Windows operating system, open the ‘Start’ menu then click ‘Control Panel’. Choose ‘Add’ or ‘Remove Programs’ and find the program you want to uninstall. Select our casino software and click the ‘Remove’ button.

    How do I make a deposit?

    Log in with your username and password, then go to the Cashier and select your desired deposit method and amount.

    How do I make a withdrawal?

    Once your account has been approved and verified, you can withdraw any winnings through our Cashier. Click here for our full Withdrawal Policy.

    I have forgotten my username and password. What should I do?

    Don’t worry, it happens, you can reset your password here, or email: with the following information:

    Your first and last name

    Your date of birth

    The first line of the address you have registered to your account The method you have used to deposit into your account. For example, credit card type and the last 4 digits of the card

  4. How does make sure its online casino games are fair? Win365casino Games are Live Casino Games, and our casino games meet industry standard fairness regulations.

    How does protect my privacy? ensures your details remain 100% secure with the use of robust security measures, including a Firewall and RSA encryption. In fact, using your credit card at is safer than using it at your local department store.

  6. How can I customize my online casino game settings?

    Log in to the online casino and select 'Options'. You will find a range of choices which you can customize to improve and personalize you’re playing experience. These include visual, audio and game settings.

    How do I chat with other online casino players? ( For chat later ) It's easy. Head over to any Live Casino game, then click on the ‘Chat’ button and type away.

    How do I access my casino game history?

    Simply go into the game you wish to check, click on the menu button in the bottom right hand corner of the screen and select ‘History’.

  8. Where can I find casino game rules and instructions?

    The rules to all online casino games are located in the ‘Rules ’ section of the online . Here you will find out how to play the game.

    How can I remove or change my bets?

    In games such as Roulette, Andar Bahar 3Card Poker and Baccarat, you need to right-click your mouse on your chips to remove them. Roulette has a Clear Bet button which will remove all your bets from the table

    Where is the Game Help?

    Click on the ‘Rules ’ button in the online casino lobby for all game instructions. You can even use this feature when playing.

    How do I view all wagers I've made?

    Click on the ‘Game History’ section in the casino lobby to access details of your past wagers.

  10. What is wagering?

    Wagering is when you bet money on any of our online casino games. We also use the term wagering requirements in most of our casino bonuses and promotions.

    How this works: If you received a 10,000 RUPEE bonus and the wagering requirement on that casino bonus is five times (10 x) CHECK THIS the amount, then you must wager (bet) at least 1,000,000 before you can withdraw your winnings.

    How can I receive casino bonuses from

    The best way to receive bonuses from is to subscribe to our promotional emails and then keep a look out in your inbox. You can then enjoy a variety special offers and promotions delivered straight to you!

    What can I expect as a VIP?

    Some of the exclusive benefits of a VIP include special VIP-only promotions, bigger bonuses, to find out more about our VIP Scheme.

  12. How do I deposit and what are my deposit options?

    Simply log in and head over to the ‘Cashier’ tab. You will see a variety of payment methods listed on the page. Select the payment method you prefer and follow the easy steps to make your deposit. To view all available deposit methods,

    How can I withdraw my casino winnings?

    Click on ‘Withdraw’ in the Cashier, select the preferred withdrawal method and the amount you wish to cash out. If you have any issues, use the Live Chat facility to receive assistance from our Customer Support team. For full details of our withdrawal policy and processing timeframes, please click here.

  14. What happens if my internet connection is cut off during a game? The average download time is approximately 2 minutes with cable or ADSL connections, or 8 minutes with standard 56Kbs modem.

    If you were playing Roulette ,Baccarat, Andar Bahar , or 3Card Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the online casino game was interrupted.

    What are the download specifications?

    1. The minimum requirements are:
    2. 1,6GHz CPU Dual Core

      1GB of RAM or higher

      16MB Video Card (1280x800 or higher resolution, 16-bit colour)

      At least 3GB of free space on the hard drive

      Microsoft Windows XP SP2 or newer

      Network Bandwidth of 512Kbit/s (for Live Games)

      Flash Player 11.3 or newer installed into Internet Explorer

    3. The recommended requirements are:
    4. 2.5GHz CPU or higher

      2GB of RAM or higher

      At least 3GB of free disk space

      2GB ATI Radeon HD 3300

      Microsoft Windows 7 32Bit

      Network Bandwidth of 750Kbit/s (for Live Games)

      Latest version of Flash Player installed into Internet Explorer

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